Complaints and returns

If your device has a defect, please first contact our technical support via email or chat. In the text, please inform us of the reason for the complaint, describe the defect and, if applicable, indicate how long the device has been in the installation. It is always required to provide the serial number and invoice number on which the product is billed. If the claim is confirmed by a technician, please complete the claim form below. If new equipment is sent in for installation, it is always invoiced. You will only be advised whether to pay the invoice with the outcome of the claim. Please await instructions from technical support. In the event of a shipment without a pre-assigned claim number, we will charge you a overhead fee of 200Kč. We also charge this fee in the event of an unauthorized claim (e.g. expiration of the warranty or guarantee period). If you require express handling of the claim (within 48 hours after receipt from the carrier for 399,-Kč incl. VAT), please inform us by a note when entering the case.