FAQ

Although it may not be immediately apparent at first glance, the correct wording of technical support queries plays a key role. Often we come across queries that are so vague that even the most experienced expert cannot understand what is going on. For this reason, we decided to create this article to standardize the rules and procedures for communicating with support.

It may happen that a component or the whole system exhibits non-standard behaviour. For these cases we have prepared an article on how to handle these situations.

Sometimes things just go wrong and you forget your password, or you just set it wrong. Don't despair, we have a solution for that too

Due to the complexity and intricacy of CCTV systems, you may find yourself in a situation where the CCTV system stops working completely or partially, especially with old CCTV systems. How to deal with such a situation can be found below.

These instructions are valid if you are monitoring the camera system via a public IP address.

The security cameras are equipped with an infrared illuminator that is automatically triggered at dusk or when the ambient light level drops below 10LUX. The illuminator requires on average 10 times more power than the camera itself during the day. These increased demands can cause the system voltage to drop and the camera to shut down overnight.

Overvoltage and induction are two terms you may encounter when operating a camera system. They are most commonly associated with power outages, thunderstorms and other atmospheric effects that can occur when a CCTV system is alive.

If you have connected the recorder to a monitor or TV and power and you see only the boot logo (PATRONUM) for the first few seconds after booting and then see no image on the screen or the monitor reports "OUT OF RANGE", follow these instructions.