I forgot my device password

How do I reset my password?

  • IP cameras - some IP cameras have a small door on the bottom of the chassis that hides the SD card slot and also a micro switch (some models have this switch on the cable or do not have it). Pressing the microswitch for 5s while the camera is on will reset the camera to factory settings and reset the login credentials to the admin name and admin password.
  • NVR and XVR recorders and IP cameras without reset microswitch - The devices store sensitive video and audio data, so it is not possible to simply unlock them with a button or universal password. If you forget the admin password, or control questions, or do not export the encryption key you must send the device to our technicians who have special unlock/unlock tools. However, this professional unlocking will erase all records and return the device to factory values.

Due to the complexity of the whole operation, this service is chargeable, the price starts from 790 CZK plus shipping costs (prices are without VAT). The whole process takes approximately 3 working days, plus shipping time.