To transfer the image from your camera system to your computer or mobile phone, you use an internet connection. If you experience an outage, please follow the following procedure:
- Check the internet connection at the location where the camera system is installed.
- Check the internet connection on your device (PC and mobile).
- Try to check on the monitor connected to the camera system that the system is working and that there is no power failure to the recorder/camera, for example.
- Connect to the camera system on the local network using the IP address and a web browser (using the same network as the camera system is installed) and make sure that the communication is working.
- If you connect to the camera system using P2P (unique device code) exclusively, updates may occur on the P2P server and this may cause temporary outages. Try connecting in a few hours.
